Service Introduction

Service Introduction

  • Service
    Service commitment

    We firmly believe that "customer first, integrity-based" service tenet. When you buy products from Wolwa group, we will provide you with satisfactory service, and you will not have any trouble in future.

    We firmly believe the service idea that "sell credibility first, then sell products" . Therefore, seriousness will be a kind of habit of us, we will meticulously and dutifully solve problem for you.

    We believe in "the value of growing up together with the customers ", will accompany every aspect of our service to you, to meet your requirements the greatest degree.

    Wolwa group is centered in customer service to provide perfect and thoughtful service for you.


    One year free warranty

    For the products you buy from Wolwa group, you will get free one year maintenance service from the designated maintenance department in the normal use(from purchase invoice date). If there is really problem with our company product quality, all expenses is for our company account.


    Provide Lifelong maintenance

    Since the date you buy our products (from purchase invoice date), the company provide life-long maintenance service for you. For product quality problems caused by the user(or beyond warranty) there's a charge for the company, but not higher than the cost of the total (or production cost).


    One year Door-to-door service

    For the products you buy from Wolwa group, you will get free one year maintenance service from the designated maintenance department in the normal use(from purchase invoice date). This service is only limited to the parts of original configuration.


  • DURING-SALES SERVICE

    Consultative Sales

    The demand for differentiated construction is always there, and we spare no effort in helping you to select the right equipment and realize the optimal value of the equipment you purchase. 


    One-stop Financial Services

    Based on a deep understanding of engineering machinery products and customer needs, we work with major financial institutions to provide your business with the best financing solutions. 


    Butler Transportation

    In order to meet your every need, we provide a professional transportation delivery service and a training service for initial installation with every piece of machinery. 


  • AFTER-SALES SERVICE

    365×24 Year-round Service

    Globally, we have more than 5000 service engineers and 1500 dedicated service vehicles. We are committed to year-round 24-hour service even during holidays, in line with our policy of always providing "a response within 15 minutes and job completion within 24 hours." 


    Smart Butler Service

    We have established a perfect GPS Global Service Center, and we can provide you with a proactive smart butler system through an Internet of Things platform. 


    Spare Parts When You Need Them

    We have thousands of spare parts centers across five continents that stock almost 1 billion specialist spare parts. We promise that spare parts will be delivered within 72 hours. 


    After-market Worry-free Service

    We are committed to providing after-market services, including rentals, second-hand vehicle evaluations, trade-ins, overhauls, and recycling. We always stick to our responsibility and mission of handling your concerns as best we can.


    VIP Customer Club

    We have a "customer-expert-factory-construction" four-way cooperation and exchange platform, with a sound management system and work flow.


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